For every phase of the network life cycle(planning, designing, implementing, training, maintaining and optimizing) our activities will reduce the costs, speed up the process and increase the quality of work and customer satisfaction
Our Network Implementation team, with proven, experience will ensure that the network equipment is delivered and installed on time
We will support SpbGuru.Ru for operational readiness and maximize the efficiency working closely with all customer teams and departments
We will support the customers to meet their business objectives and maximize the value of their service infrastructure
We will work closely with all customer departments to ensure the network operates with maximum efficiency and readiness
We will support for Time to deploy improvement and Reliable Service availability
Our local team will support Technical Assistance Centre (TAC) and act as an interface to ease the problem solving procedures and reduce the linguistic and cultural issues
Our local team acts as an interface by supplementing the efforts of customer operations personnel and TAC engineers ensuring timely case updates, issue resolution and escalation support
We will perform regular customer meeting to provide service plan tailored to customer expectation and mitigating the risks
We also will:
Increase service revenue and economically useful results
Increase network efficiency presenting high service performance